Chatbot

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Overview

Chatbot is a Widget-based conversation system that can be embedded in websites. It automatically answers end user questions using knowledge from your project.

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Features

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Embeddable Widget

Chatbots can be embedded in websites with just a few lines of code.

• Deployable on any website
• Customizable appearance (colors, text, icons)
• Mobile-responsive design

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Real-time Streaming

Answers are delivered in real-time via SSE (Server-Sent Events).

• Users see responses immediately
• No waiting even for long answers

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Automatic Tool Execution

Chatbots leverage the Chat API’s automatic tool execution to autonomously call external APIs and fetch data. For example, inventory checks, order status queries, and booking system integrations — handling real-time information beyond what knowledge search alone can provide.

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Multi-Model Support

The LLM model selected in project settings is used. Choose the optimal model for your chatbot’s use case from 6+ providers including OpenAI, Anthropic, Google, and Groq.

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Conversation History

All conversations are automatically saved as Episodes. You can analyze “what questions are most common” later.

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Difference from Librarian

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Customization

Chatbots are highly customizable — you can adjust colors, text, icons, welcome messages, and base prompts to match your brand and tone.

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Use Cases

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Customer Support

With FAQs and manuals as knowledge, 24/7 automated support is possible.

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Product Documentation

Technical documentation as knowledge enables automatic answers to developer questions.

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Build Custom Chat UIs

To build your own UI instead of using the Widget, use the React SDK (useChat hook) or the Chat API for backend access.

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Next Steps